Telecom

The telecoms market size is expected to touch $3450 billion by 2022, growing at a CAGR of around 6% . The growth in the telecoms market is attributed to rapidly growing smart cities and emerging market growth. One of the key drivers of the market growth includes-Economic growth, the global economy is expected to go through a continued period of growth during 2018-2022. The US economy has shown strong growth in 2018, and this is likely to continue during the forecast period. The Covid situation also fuels the usage of Telecom Infra and revenue significantly. The European market is expected to see strong growth in the period between 2018 and 2022. Emerging markets are expected to continue to see generally higherlevels of growth than the developed markets during this period. This continued economic growth will be a driver for the telecoms market as greater economic activity will drive the use of telecoms services.

While growth momentum continues , sector is experiencing concern on financial health, rapidly falling ARPU (average revenue per user), delays in the rollout of innovative products and services, low broad band penetration, limited spectrum availability, high competition and tariff war etc.

Our Offerings

We are partnering with Telecom service providers to work along several innovative products ,Digital transformation and outsourcing program to help them reduce the opex and invest into the operations and technologies which can help them gain additional revenue and superior customer experience.

Case Study

Disruption Management

Industry: Telecom

Problem Statement
  • An Indian Telecom service provider facing severe revenue challenges because of non differentiated voice market with fierce competition.
Solution Provided
  • Worked with provider's marketing and technical team to create and acquire many value added systems to cushion the falling revenue .
Outcome Delivered
  • Improved the VAS revenue contribution from 7% to 14 % with 30%+ operating margin .

Digital strategy and Transformation

Industry: Telecom

Problem Statement
  • In order to bring drastic improvement in service quality and turn around time ,an Indian Telecom service provider wanted to enable web, USSD and SMS based sales and service initiatives to minimize intervention and dependency on human and retail channels.
Solution Provided
  • Worked with online function, Technology and customer care team and helped them implementing various digital initiatives to address the customer issues real time without human intervention
Outcome Delivered
  • The self service and online Payment transactions enablement helped Operator to save 200MN INR open saving by minimizing spend on retail channels and customer service.