IT services company based of US and large operations centred around North America were experincing slow sales and revenue growth .
Solution Provided
Based on the key organization capabilities in Area of AI , Cloud and Data analytics assisted organization to get connected with right complimentary skill partner in different geo to grow exponentially and form mutual rewarding joint venture.
Outcome Delivered
Higher utilization of existing resources in new Geography given significant momentum to add additional 1 Mn USD PA revenue.
Growth Strategy
Industry: Education
Problem Statement
A Premier Higher Educational Institute at India was experiencing low utilization of existing Infrastructure ,slow revenue growth and higher competition and significant threat from mushrooming online education providers.
Solution Provided
Basis deep insight on external and internal high impacting forces and already existing resources and facility recommended new age innovating program carrying high potential to deliver add on revenue of 10 Mn INR and given roadmap to grow to level of 100 Mn INR in next 5 Years
Outcome Delivered
Higher revenue growth with minimum investment of payback period within an year.
Value Chain Transformation
Industry: Manufacturing
Problem Statement
A well established Steel Manufacturing company despite having high quality and established brand was going through extreme margin pressure given global growing competition caused by high manufacturing cost
Solution Provided
We have helped them identify the top initiatives including critical automation required to minimize the inventory level and holding time .Many automation initiatives recommended and delivered to minimize the variation in schedule and material requirement .Also helped developing substitute for many key materials through alternate sources to minimize the cost .
Outcome Delivered
With aggressive reduction in inventory level and holding period overall cost has been reduced by 20% with improved accuracy and reduced Turn around time.
India Entry Strategy
Industry: IT
Problem Statement
A US based IT service provider wanted to enter in India market to gain exponential growth and develop talent pool in new age digital technologies.
Solution Provided
Assisted the firm with deep insight on Indian market and helped conductive 360 degree due diligence to finalize the partner aligned to firm investment lookout, skill set and sector specialization , the due diligence performed on strategic plan, completive resource strength, quality of value chain resources and financial strength.
Outcome Delivered
Client has got clear recommendation and 360 degree view of industry and firm .The ROI,ROE and Payback duration also made transparent to the firm.
Merger and Acquisition
Industry: IT
Problem Statement
A US based IT service provider having significant skill strength in AI and IOT wanted to acquire stake in Indian company focussed on Data Analytics and Smart City implementation.
Solution Provided
Conducted the market research and identified organization which was strong on financial fundamentals and having significant connect with Govt agencies , conducted complete due diligence on Organizations key capabilities, Market strength ,unique service strength, market reputation and financial performance and helped with final recommendations.
Outcome Delivered
Provided extensive reports and clear recommendations for acquisitions with complete due diligence and specific insight.
Business start-up Strategy
Industry: IT
Problem Statement
An established IT service company was looking to setup start-up venture on SAS based product for CRM specific to MSME's wanted to have robust product positioning and long term sustainable strategic completeness.
Solution Provided
Helped client with strong product strategy with well defined niche customer segment with high profitability. Also helped him to get connected with potential investors who have specific interest .
Outcome Delivered
Customer has got clear product and go to market strategy with complete conviction.
Go to Market Strategy
Industry: Manufacturing
Problem Statement
An Industrial consulting firm wanted to enter into Digital Transformation opportunities in manufacturing domain
Solution Provided
Assisted client to gain strategic insight on market complexities and helped them to transform there value chain along with Talent Transformation
Outcome Delivered
Helped customer to define Go digital strategy with well defined scope orientation to gain add on revenue share. Also helped them to establish appropriate alliance for complementary skills.
Disruption Management
Industry: Telecom
Problem Statement
An Indian Telecom service provider facing severe revenue challenges because of non differentiated voice market with fierce competition.
Solution Provided
Worked with provider's marketing and technical team to create and acquire many value added systems to cushion the falling revenue .
Outcome Delivered
Improved the VAS revenue contribution from 7% to 14 % with 30%+ operating margin .
Outsourcing Strategy
Industry: Telecom
Problem Statement
An Asia pacific operator was facing serious challenge with obsolete IT setup hampering the biz growth with IT services costing more then 10% of gross revenue .
Solution Provided
Assisted technology and biz functions to transform IT system within 90 days , which were critical for gaining market edge and outsourced complete insourcing model to value based outsourcing model by bringing down overall IT services cost to 5% of Gross Revenue.
Outcome Delivered
Helped with technology roadmap and execution of transformation delivering critical business KPI for success as well efficient cost model.
Digital strategy and Transformation
Industry: Telecom
Problem Statement
In order to bring drastic improvement in service quality and turn around time ,an Indian Telecom service provider wanted to enable web, USSD and SMS based sales and service initiatives to minimize intervention and dependency on human and retail channels.
Solution Provided
Worked with online function, Technology and customer care team and helped them implementing various digital initiatives to address the customer issues real time without human intervention
Outcome Delivered
The self service and online Payment transactions enablement helped Operator to save 200MN INR open saving by minimizing spend on retail channels and customer service.
Digital Transformation Governance
Industry: Telecom
Problem Statement
While delivering large digital transformation with one of the leading operator at India , discrete biz processes of multiple line of businesses and classic IT applications which were not fully compliant to SOA architecture posing the big threat to the program .
Solution Provided
Assisted Online and IT functions to unify the biz processes,esteblish common KPI's , Implement HFI recommendations and implement specific changes in IT infra to enable the desired outcome for Digital Transformation.
Outcome Delivered
The digital transformation program delivered on schedule ,successful KPI's and within cost by mitigating all critical risk ahead of time.
Digital Business Management
Industry: Utility
Problem Statement
UK based utility company wanted to work on prosumer concept where consumer can setoff electricity bill against the solar electricity produced by them and they were looking for completely automated Realtime solution.
Solution Provided
Worked with marketing and finance team and helped them with end to end integrated system with add on application using blockchain technology smart contract.
Outcome Delivered
End to end integrated solution framework to proceed with go to market launch.
Digital Sales and Marketing Management
Industry: Telecom
Problem Statement
An Indian Telecom service provider was facing serious issues in delay of activation services caused by documentation required from customer , channel processing delay and logistic. It was leading to overall 72 hours + delay against the customer expectation to be performed same day .Apart from technology enablement there were few critical business decision making as well required to revamp overall go to market strategy.
Solution Provided
Worked with marketing ,sales and technology team to workout unified business process and technology solution road map and assisted them to execute with desired outcome.
Outcome Delivered
The transformation enabled service provider to save 20 MN USD open towards retail channel payments towards customer acquisition related activities.
IT strategy and Transformation
Industry: Telecom
Problem Statement
A new Telecom service provider at APAC was facing serious concern with IT system complexities ,end of life, end of support applications and infra with large size IT team struggling to deliver desired biz outcome .
Solution Provided
Worked with Technology and Biz team and helped them to transform key business systems within span of 3 months as well helped them to transition to balanced outsourcing model without any loss on control and risk of biz continuity.
Outcome Delivered
Highly impactful transformation within 3 months with lower down the IT expense to 3% of gross revenue as compare to 5% earlier.
IT insourcing and Outsourcing
Industry: Telecom
Problem Statement
An Asian operator was experiencing high cost and service performance issue with existing IT service provider .
Solution Provided
Worked with Operator to translate effective IT sourcing model with change of provider with clear split of provider and IT inhouse time .
Outcome Delivered
Post transition Telecom service provider has achieved higher service performance with 24% cost reduction.
IT insourcing and Outsourcing
Industry: Telecom
Problem Statement
An Indian telecom service provider Technology team was facing challenges on unified view of service level by biz functions as IT SLA were not rightly reflecting the appropriate biz support .
Solution Provided
Worked with technology and other functional team to understand the point of disconnects and help identified the automated BIZ KPI which can be easily measured and understood by functions
Outcome Delivered
Superior customer experience and CSAT
IT and Biz Strategy Alignment
Industry: Telecom
Problem Statement
A Global Telecom operator was facing serious service continuity issues resulting in high number of service tickets with severe CSAT issue.
Solution Provided
Worked with Technology team to identify critical actions points pertain to system changes and training and resolved over period of 12 months .
Outcome Delivered
80% reductions in IT service ticket counts and exponential increase in customer experience and CSAT.
Building High performance IT Services
Industry: Telecom
Problem Statement
A Global Telecom operator was facing serious service continuity issues resulting in high number of service tickets with severe CSAT issue.
Solution Provided
Worked with Technology team to identify critical actions points pertain to system changes and training and resolved over period of 12 months .
Outcome Delivered
80% reductions in IT service ticket counts and exponential increase in customer experience and CSAT.
IT services and continuity Management
Industry: Healthcare
Problem Statement
An Indian healthcare venture having chain of multicausality hospitals was facing challenges of IT system availability, performance and scalability
Solution Provided
Worked with Technology and operations team to ensure key systems were migrated to highly scabble systems and with defined biz continuity plan .
Outcome Delivered
High performing IT infra with proven scalability, availability and continuity.
Building High Performing Team
Industry: Utility
Problem Statement
An European Utility provider was facing serious hiccups in large transformation program involving multi team and suppliers spread across the Globe
Solution Provided
Worked with Program leadership team to redefine the contract and engagement model by eliminating gaps and complexities to ensure minimal viable products is delivered fast .
Outcome Delivered
Post realignment highly diversified and distributed team performed as one team and delivered the desired outcome .
Change management and Leadership Development
Industry: ITES
Problem Statement
A large IT service account with 1000+ service professionals was experiencing very high employee issues and conflicts caused by many internal and external factors impacting customer biz adversely .
Solution Provided
Engaged with customer, IT service provider's leadership team and implemented series of initiatives to improve functional alignment and redefined the engagement model.
Outcome Delivered
Implemented the transformed engagement model which improved the customer experience , team satisfaction and minimize the IT service cost by 20%
Talent Engagement and Retention Plan
Industry: IT
Problem Statement
A large IT service biz unit was expediting high Turnover specifically with top talent which were resulting in high revenue losses.
Solution Provided
Worked with leadership and Talent Management team to redefine the org structures ,career planning approach, retention and remuneration plan by transforming existing career ladder driven structure to lattice driven approach.
Outcome Delivered
Overall top talent attrition came down from 50% to 9% in 3 quarters.
Business Partnering-Operations to Strategy
Industry: IT
Manufacturing
A steel manufacturing company was experiencing concern in sustaining and growing from existing level.
Solution Provided
Worked with production and operations team to create a product leadership team who ensured innovative approach help optimizing the existing processes ,cost and create new products to gain market momentum.
Outcome Delivered
Helped minimizing the defects , material cost by 20% and minimized the TAT for new product development by 50% .
