Most Business Process Outsourcing (BPO) market worldwide is expected to grow by US$108.3 Billion, a compounded growth of 6.2%. Key segment analyzed and sized displays the potential to grow at over 5.7%. The dynamics supporting this growth makes it critical for business to keep abreast of the changing pulse of the market. Poised to reach over US$114.1 Billion by the year 2025, Young Talent will bring in healthy gains adding significant momentum to global growth.

Despite of Covid Pandemic global sourcing market in India continues to grow at a higher pace compared to the Global IT-BPM industry. India continue to be leading sourcing destination across the world, accounting for approximately 55% market share of the US$ 200-250 billion global services sourcing business in 2019-20. Indian IT & BPM companies have set up over 1,000 global delivery centers in 80 countries across the world. India has become the digital capabilities hub of the world with around 75% of global new age digital talent available in the country.

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While growth momentum continues , Like most of the industries COVID-19 has taken a serious toll on BPO industry as well. The business is being significantly disrupted because of major restrictions due to lockdown. This has resulted in cascading effect to bring down the BPO industry to struggle for growth, We at Igniting Thought continue to work with our ITES customers to assist them to address critical issues like shortening of customer Budgets, Scarcity of Talents, customer attrition, Employee attrition, pressing Technology transformation investment .

Case Study

Change management and Leadership Development

Industry: ITES

Problem Statement
  • A large IT service account with 1000+ service professionals was experiencing very high employee issues and conflicts caused by many internal and external factors impacting customer biz adversely.
Solution Provided
  • Engaged with customer, IT service provider's leadership team and implemented series of initiatives to improve functional alignment and redefined the engagement model.
Outcome Delivered
  • Implemented the transformed engagement model which improved the customer experience , team satisfaction and minimize the IT service cost by 20%